Tracking
When your order is dispatched, a tracking number is emailed to you so you can follow the parcel on the carrier's website.
Foamera
Shipping and returns
Foamera cushions are made to order after you choose the size, foam and fabric on the product page. This page explains how orders are made, shipped and returned.
Every cushion is made to order and ships within 7 business days.
Made-to-measure items cannot be returned for change of mind. Statutory rights for faulty goods are unaffected. The fit guarantee window is 14 days from delivery.
Shipping and returns at a glance
- Production time
- Made to order and ships within 7 business days
- Transit time by region
- About 3 business days after dispatch, worldwide
- Fit guarantee window
- 14 days from delivery
- Returns on made-to-measure items
- Made-to-measure items cannot be returned for change of mind. Statutory rights for faulty goods are unaffected.
- Refund processing
- Returns are inspected within 2 business days; refunds go to the original payment method and take 5–10 business days to appear.
What happens after you order?
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1
You order
You enter your measurements and choose the foam and fabric on the product page, then place your order.
Sizes can be entered in inches or centimetres on each product page.
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2
Production
Your cushion is cut and sewn to your measurements after you order.
Every cushion is made to order and ships within 7 business days.
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3
Dispatch
A tracking number is emailed to you when your order is dispatched.
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4
Delivery
Transit time depends on your country.
Delivery then takes about 3 business days.
How long does delivery take, and where do you ship?
Delivery then takes about 3 business days.
How do tracking and shipping costs work?
Shipping cost
Shipping for your address is shown at checkout before you pay.
What should I know before I order?
Check your measurements before you order
Measure with the how-to-measure guide, then send your measurements by email or WhatsApp before you order and we will double-check them.
Fabric colour can look different on screen
Screens show colours differently. Order a fabric sample if an exact colour match matters for your project.
What if my order arrives damaged or wrong?
Contact us with your order number and photos
Email hello@foamera.com with your order number and photos.
Returns are inspected within 2 business days; refunds go to the original payment method and take 5–10 business days to appear.
Questions before you order?
Ask about a size, a shape or delivery to your country before you order.
- hello@foamera.com
- Phone
- +1 307 295 1410
- Support hours
- Monday–Friday · WhatsApp and email