The 14-Day Fit Guarantee
Most custom-made anything is final sale. Ours isn't.
Every cushion we make is cut to the numbers you give us — exactly, nothing deducted. And if it still doesn't fit, we remake it. Free.
How it works
- Enter your measurements. We cut to the numbers you give us. Exactly. Nothing is deducted.
- We check them by hand before cutting. Our quality team reviews every order before the foam is cut.
- It arrives in 10–18 business days. Made to order in our own atelier, shipped free worldwide.
- If the fit isn't right, a real person makes it right. Send a photo and the measurement within 14 days of delivery — we remake it free.
What if I measure wrong?
Then we remake it. Send a photo and the measurement inside 14 days, and we'll cut a new one. You keep the original.
Don't ship anything back — no packaging, no post office, no customs forms. It's yours.
The clock starts at your door
Your 14 days begin when the cushion is delivered — not when you order, not when it ships. Wherever you are in the world, you get the full window.
What's covered
| Warranty | Fit Guarantee | Not covered |
|---|---|---|
| Foam, stitching and workmanship defects | It arrived and doesn't fit your bench, frame or space | Change of mind — because it was cut to your measurements, not anyone else's |
Something not fitting?
Email us a photo and the measurement, with your order number, within 14 days of delivery. A real person reads every claim.
The exact terms live in our refund policy.
