The 14-Day Fit Guarantee
Most custom-made anything is final sale. Our fit guarantee is different.
Every cushion we make is cut to the numbers you give us, and a real person checks every order by hand before the foam is cut. If what arrives doesn't match the numbers on your order, we cut you a new one, free.
How it works
- Enter your measurements. We cut to the numbers you give us.
- We check them by hand before cutting. Our quality team reviews every order before the foam is cut.
- Made to order in our own atelier. Your cushion is made after you order and then shipped to you.
- If it doesn't match your order, we make it right. Send a photo and the measurement within 14 days of delivery — if what arrived doesn't match the numbers on your order, we remake it free.
What if I measured wrong?
The guarantee covers our side of the job — cutting to the numbers on your order. If the bench, seat or space itself was measured wrong, that isn't covered. But send us a photo and your measurements before you order and we'll help you get the numbers right the first time.
The clock starts at your door
Your 14 days begin when the cushion is delivered — not when you order, not when it ships. Wherever you are in the world, you get the full window.
What's covered
| Covered | Not covered |
|---|---|
| What arrived doesn't match the measurements on your order | The bench, seat or space was measured wrong when the order was placed |
| Foam, stitching and workmanship defects | Change of mind — it was cut to your measurements, not a standard size |
Something not right?
Email us a photo and the measurement, with your order number, within 14 days of delivery. A real person reads every claim.
The exact terms live in our refund policy.
Key facts
- Fit guarantee window
- 14 days from delivery
- Returns on made-to-measure items
- Made-to-measure items cannot be returned for change of mind. Statutory rights for faulty goods are unaffected.